Payment Policy for Franglasni

Last Updated: January 9, 2025

At Franglasni, we are dedicated to providing a seamless and secure shopping experience for all our customers. This Payment Policy outlines the payment methods we accept, payment processing details, and other important information regarding payments for orders placed on our website https://franglasni.com. By using our website and making purchases, you agree to comply with the terms stated in this policy.

1. Accepted Payment Methods

We accept the following payment methods for all transactions on our website:

  • Credit and Debit Cards: We accept major credit and debit cards, including:
    • Visa
    • MasterCard
    • American Express
    • Discover
  • PayPal: PayPal is available for customers who prefer to use their PayPal account for transactions.
  • Apple Pay: Apple Pay is accepted for users paying via their Apple devices.
  • Google Pay: Google Pay is available for users with Google accounts.
  • Gift Cards: Franglasni gift cards may be used for online purchases. These cards are valid for a single transaction and cannot be reused once the balance is exhausted.

Please note: We do not accept checks, money orders, or cash for payments made on our website.

2. Order Processing and Payment Authorization

  • Order Review: After submitting your order, we will review the order and payment information. If any issues arise, such as payment authorization failures or product availability issues, we will contact you immediately.
  • Authorization and Payment Hold: When you place an order, your payment method will be authorized, and the amount will be temporarily held. The funds will not be charged until the order is processed and ready for shipment.
  • Order Confirmation: Upon successful payment processing, you will receive an order confirmation email, including the details of your purchase and the total amount charged.

3. Payment Security

We take the security of your payment information very seriously. To protect your sensitive data:

  • Secure Transactions: All payments are processed through encrypted, secure channels. We use SSL (Secure Socket Layer) technology to protect your payment details during transmission.
  • Payment Processor: Payments are processed by third-party, PCI-DSS compliant payment processors, which follow industry-standard security protocols to ensure the protection of your payment information.
  • No Storage of Credit Card Information: Franglasni does not store full credit card details. All sensitive payment information is securely handled by trusted payment processors.

4. Taxes and Fees

  • Sales Tax: Sales tax will be applied to orders based on the applicable tax rate for the shipping address. The rate will depend on the customer’s delivery address.
    • For example, customers from Alaska may not incur sales tax as the state does not have a statewide sales tax.
  • Customs Duties and Import Taxes: For international orders, customs duties, taxes, and other fees may be imposed by the destination country. These charges are the responsibility of the customer and are not covered by Franglasni. Please check with your local customs office for more details.

5. Payment Declines and Errors

  • Declined Payments: If your payment is declined, we will attempt to contact you for resolution. Common reasons for declines include insufficient funds, expired cards, or incorrect billing information.
  • Payment Errors: In the event of payment errors or discrepancies, please contact our customer service team at info@franglasni.com or call (907) 490-2389 for assistance.
  • Multiple Payment Attempts: If your payment method is declined, you may try using an alternative payment method. Please note that multiple failed attempts may result in a temporary hold on your account for security reasons.

6. Payment for Pre-Orders

For pre-order items, payment may be charged at the time of purchase or closer to the shipping date, depending on product availability. This will be clearly communicated during checkout.

  • Pre-Order Payments: If payment is processed at the time of purchase, your card will be charged immediately. For pre-orders with delayed availability, you will be notified of any changes to the expected shipping date.

7. Refunds

  • Refund Process: Refunds will be issued to the original payment method. Please note that it may take 5-7 business days for the refund to reflect in your account, depending on your bank or credit card company.
  • Partial Refunds: In the case of partial returns, the refunded amount will be proportional to the value of the returned items.
  • Sale or Discounted Items: Refunds for sale or discounted items will be issued based on the price paid during the promotion.

8. Order Cancellations

  • Cancellation Policy: Orders can be canceled before shipment. If you wish to cancel, please contact us immediately at info@franglasni.com or call (907) 490-2389. Orders cannot be canceled once they have been processed and shipped.
  • Partial Cancellations: If part of your order is canceled, we will refund the amount corresponding to the canceled item(s).

9. International Payments

  • Currency: All prices are listed in U.S. dollars (USD). International customers will be charged based on the exchange rate at the time of the transaction. Your payment provider will handle the conversion.
  • Payment Methods for International Orders: In addition to standard payment methods, international customers may use PayPal, Apple Pay, or Google Pay.

10. Contact Us

If you have any questions or need assistance regarding payments, please contact us:

Franglasni
3005 VFW St,
North Pole, Alaska (AK), 99705
Phone: (907) 490-2389
Email: info@franglasni.com
Website: https://franglasni.com