Refund and Returns Policy

Return Policy for Franglasni

Last Updated: January 9, 2025

At Franglasni, we are dedicated to providing high-quality products and ensuring that you have a positive shopping experience. If you are not completely satisfied with your purchase, we are here to assist. Please review our return policy carefully to understand the terms and conditions for returning products purchased from our website, https://franglasni.com.

1. Return Eligibility

We accept returns for most products within 30 days from the date of delivery. To be eligible for a return, the following conditions must be met:

The item must be unused, in its original condition, and in the original packaging.
The product must not be on the list of non-returnable items (such as personalized or clearance items).
You must have proof of purchase (order number or receipt).

If the item is defective or damaged upon arrival, please contact us immediately, and we will assist you with a replacement or refund.

2. Non-Returnable Items

Certain items are non-returnable, including:

Gift cards
Downloadable software products or digital content
Personalized or custom-made items
Final sale or clearance items (if specified)

Please note that we reserve the right to update the list of non-returnable items from time to time.

3. How to Initiate a Return

To initiate a return, please follow these steps:

Contact Us: Reach out to our customer support team at info@franglasni.com or call (907) 490-2389 with your order number and the item(s) you wish to return.
Return Authorization: We will provide you with a return authorization number (RA#) and instructions on how to return the item.
Package the Item: Carefully package the item in its original packaging, along with the return authorization number and proof of purchase.
Ship the Item: Send the return package to the address provided by our customer service team. Please use a trackable shipping service or purchase shipping insurance to ensure we receive the returned item.

4. Return Shipping Costs

Customer-Paid Shipping: Unless the return is due to a defective or damaged product, customers are responsible for the return shipping costs.
Free Return Shipping: If the return is the result of an error on our part (e.g., damaged or incorrect items), we will cover the return shipping costs. You may be required to provide photographic evidence of the damage or error.

5. Refunds and Processing

Once we receive your returned item, we will inspect it to ensure it meets the conditions for return. If the return is approved, we will process a refund to your original payment method.

Refund Method: The refund will be credited to the same payment method used during the original purchase.
Refund Timing: Refunds typically take 5-7 business days to process. However, it may take longer depending on your payment provider or financial institution.
Restocking Fee: In certain cases, a restocking fee of up to 15% may apply to cover the cost of processing returns for specific items. You will be notified if a restocking fee applies before you finalize your return.

6. Damaged or Defective Items

If your item arrives damaged or defective, please contact us within 7 days of receiving your order. We will gladly offer you a replacement or refund, as per your preference. To process your claim, you may be asked to provide:

Photos or videos of the damaged or defective product
The order number and shipping information

7. Exchanges

At this time, we do not offer direct exchanges. If you would like to exchange an item, you must return the original item for a refund and place a new order for the item you wish to receive. The standard return and refund process applies to all returns.

8. International Returns

Customs Fees and Duties: For international returns, any customs duties or taxes incurred at the time of shipment are the responsibility of the customer. These fees are non-refundable.
Return Shipping: International customers are responsible for the cost of return shipping. We recommend using a trackable shipping service for returns.

9. Return Address

Please send all returns to the following address:

Franglasni
3005 VFW St,
North Pole, Alaska (AK), 99705
Phone: (907) 490-2389
Email: info@franglasni.com
Website: https://franglasni.com

10. Contact Us

If you have any questions regarding our return policy or need assistance with a return, please don’t hesitate to reach out to us: