Shipping Policy for Franglasni

Last Updated: January 9, 2025

At Franglasni, we strive to provide a smooth and efficient shipping experience for our customers. This Shipping Policy outlines the various shipping methods, delivery times, costs, and other important information regarding the shipment of products purchased from our website, https://franglasni.com. By making a purchase on our site, you agree to the terms and conditions set forth in this policy.

1. Shipping Methods

We offer several shipping options to ensure your order reaches you quickly and conveniently. The shipping methods and costs are calculated at checkout, depending on your location and order size.

Available shipping options include:

  • Standard Shipping: Our most affordable option, typically taking 5-7 business days for delivery within the United States. Delivery times may vary depending on your location.
  • Expedited Shipping: For faster delivery, this option usually takes 2-3 business days after processing. Expedited shipping rates are higher than standard shipping.
  • International Shipping: We offer international shipping to select countries, with delivery times ranging from 7-21 business days, depending on the destination.

Please note that delivery times are estimates and can be affected by factors beyond our control, including weather conditions, holidays, and customs delays.

2. Processing Time

  • Order Processing: Orders are typically processed within 1-2 business days. During peak periods or sales events, order processing may take 3-4 business days.
  • Order Confirmation: After placing an order, you will receive an order confirmation email. Once your order ships, you will receive an email with shipment details.
  • Backorders and Pre-Orders: For pre-orders or backordered items, the shipping date will depend on product availability. You will be notified of any delays prior to shipment.

3. Shipping Costs

Shipping costs are calculated during checkout, based on your selected shipping method and delivery address. The shipping fee will be displayed before you complete your purchase.

  • Domestic Shipping: For orders within the United States, standard shipping fees typically range from $5 to $15, depending on your order’s size and weight. Expedited shipping is available for an additional fee.
  • Free Shipping: Enjoy free standard shipping on all domestic orders over $50 within the United States (subject to change).
  • International Shipping: International shipping fees vary depending on the destination country and package size. Fees will be calculated at checkout, and customers are responsible for any customs duties, taxes, or import fees incurred.

4. International Shipping

  • Countries We Ship To: We ship to most countries worldwide. However, due to certain customs regulations, some countries may have restrictions on shipping. You can check if we ship to your location at checkout.
  • Customs Duties and Taxes: International customers are responsible for any customs duties, taxes, or import fees that apply. These charges are determined by the customs authority in the destination country and are not included in the price of shipping. Please check with your local customs office before placing your order.
  • Delivery Times: International shipping usually takes 7-21 business days depending on the destination, but please be aware that customs processing may cause delays.

5. Order Tracking

Once your order ships, you will receive an email with tracking information. You can use this number to monitor your package’s status until it arrives at your address. Please allow 24-48 hours for tracking updates after shipment.

If you have any issues with tracking your order, feel free to contact us at info@franglasni.com or call (907) 490-2389 for assistance.

6. Delivery Address

Ensure that the delivery address provided is complete and accurate. Franglasni cannot be responsible for lost, delayed, or undeliverable packages caused by incorrect or incomplete address information. If you notice an error after placing your order, please contact us immediately to correct the details.

  • P.O. Boxes: We can deliver to P.O. Boxes within the United States; however, please note that some carriers do not deliver to P.O. Boxes for expedited services.
  • Military APO/FPO Addresses: We accept orders for delivery to U.S. military addresses (APO/FPO), but please allow extra time for delivery to military locations.

7. Shipping Restrictions

  • Hazardous Materials: Certain items, such as chemicals or products containing hazardous materials, cannot be shipped to certain locations due to regulations.
  • Restricted Countries: We are unable to ship to countries with product restrictions or those under international sanctions or embargoes.

If shipping is restricted to your location, our customer service team will reach out to offer alternative solutions.

8. Lost or Damaged Packages

  • Lost Packages: If your package is lost in transit, please contact us within 7 days of the expected delivery date. We will work with the shipping carrier to investigate the issue and find a resolution.
  • Damaged Packages: If your package arrives damaged, please notify us immediately by contacting info@franglasni.com or calling (907) 490-2389. We may ask for photographic evidence of the damage to expedite the process. We will either replace the damaged item or issue a refund, depending on your preference.

9. Shipping Delays

While we aim to meet our estimated delivery times, shipping delays may occur due to factors such as:

  • Severe weather conditions
  • Natural disasters
  • Public holidays
  • Customs delays (for international shipments)
  • High order volumes during peak seasons (e.g., holidays or sales)

If your order is delayed, we will provide updates and estimated arrival dates as soon as possible.

10. Contact Us

If you have any questions or concerns regarding shipping, please feel free to contact us. We are here to assist you with all your shipping-related inquiries:

Franglasni
3005 VFW St,
North Pole, Alaska (AK), 99705
Phone: (907) 490-2389
Email: info@franglasni.com
Website: https://franglasni.com